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Introduction

Welcome to the Balanced Scorecard (BSC) & Key Performance Indicators (KPIs) course.
This program is designed to provide participants with a comprehensive understanding of the Balanced Scorecard framework and Key Performance Indicators (KPIs) and how they can be used to improve work performance and strategy within organizations.

Through a blend of theory, case studies, and practical exercises, participants will gain valuable insights into aligning organizational goals, measuring performance, and driving strategic initiatives.
Through this Balanced Scorecard (BSC) & Key Performance Indicators (KPIs) course, participants will gain the knowledge and skills needed to develop, implement, and manage Balanced Scorecards and KPIs effectively.
By the end of the course, participants will be equipped to drive organizational performance improvement, enhance work performance, and achieve strategic objectives.

Objectives

* To introduce participants to the concepts and principles of the Balanced Scorecard framework.
* To familiarize participants with different types of Key Performance Indicators (KPIs) and their relevance to organizational performance.
* To provide participants with practical tools and techniques for developing and implementing Balanced Scorecards and KPIs.
* To empower participants to align organizational strategy with performance metrics and monitor progress towards strategic objectives.
* To enable participants to identify areas for improvement, make data-driven decisions, and drive continuous performance improvement within their organizations.

Who Should Attend?

* Managers and executives responsible for strategic planning and performance management within their organizations.
* Business analysts, consultants, and performance improvement specialists seeking to enhance their knowledge of performance measurement frameworks.
* Professionals involved in organizational development, change management, and process improvement initiatives.
* Anyone interested in learning how to use Balanced Scorecards and KPIs to drive organizational success and improve work performance.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Course Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm